Freshdesk MCP Server
@effytech
About Freshdesk MCP Server
MCP server created for Freshdesk, allowing AI models to interact with Freshdesk modules
Config
Add this server to your MCP-compatible client using the configuration below.
{
"mcpServers": {
"freshdesk_mcp": {
"command": "npx",
"args": [
"-y",
"@smithery/cli",
"install",
"@effytech/freshdesk_mcp",
"--client",
"claude"
]
}
}
}Tools
28Create new support tickets
Update existing tickets
Delete a ticket
Search for tickets based on criteria
Get all ticket fields
Get all tickets
Get a single ticket
Get conversation for a ticket
Reply to a ticket
Add a note to a ticket
Update a conversation
Get the summary of a ticket
Update the summary of a ticket
Delete the summary of a ticket
Get all agents
Get a single agent
Create a new agent
Update an agent
Search for agents
Get all contacts
Get a single contact
Search for contacts
Update a contact
Get all companies
Get a single company
Search for companies
Find a company by name
Get all company fields
Overview
What is Freshdesk MCP Server?
It is an MCP server that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform support operations such as ticket, agent, contact, and company management.
How to use Freshdesk MCP Server?
Install via Smithery using npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude, or configure manually in claude_desktop_config.json by setting the FRESHDESK_API_KEY and FRESHDESK_DOMAIN environment variables. The server is invoked via uvx freshdesk-mcp.
Key features of Freshdesk MCP Server
- Seamless Freshdesk API integration for support operations
- Ticket creation, update, deletion, and search
- Agent and contact management with search and update
- Company management with search and name lookup
- Conversation, note, and ticket summary operations
- AI model‑driven automation of support workflows
Use cases of Freshdesk MCP Server
- Create support tickets with specified subject, description, priority, and requester email
- Update and resolve existing tickets by changing status or priority
- Search for high‑priority tickets assigned to a specific agent
- View and reply to ticket conversations or add internal notes
- Retrieve past tickets of a customer to review history
FAQ from Freshdesk MCP Server
What are the prerequisites to use this server?
You need a Freshdesk account, a valid Freshdesk API key, and uvx installed (via pip install uv or brew install uv).
How do I configure the server for my Freshdesk instance?
Set the environment variables FRESHDESK_API_KEY with your API key and FRESHDESK_DOMAIN with your Freshdesk domain (e.g., yourcompany.freshdesk.com).
How do I install this server via Smithery?
Run npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude in your terminal.
What should I do if I encounter connection errors?
Verify your API key and domain are correct, ensure network connectivity to Freshdesk servers, check API rate limits, and confirm that uvx is in your PATH.
What license does this server use?
It is licensed under the MIT License.
Frequently asked questions
What are the prerequisites to use this server?
You need a Freshdesk account, a valid Freshdesk API key, and `uvx` installed (via `pip install uv` or `brew install uv`).
How do I configure the server for my Freshdesk instance?
Set the environment variables `FRESHDESK_API_KEY` with your API key and `FRESHDESK_DOMAIN` with your Freshdesk domain (e.g., `yourcompany.freshdesk.com`).
How do I install this server via Smithery?
Run `npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude` in your terminal.
What should I do if I encounter connection errors?
Verify your API key and domain are correct, ensure network connectivity to Freshdesk servers, check API rate limits, and confirm that `uvx` is in your PATH.
What license does this server use?
It is licensed under the MIT License.
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