A Model Context Protocol server that exposes Zendesk ticket read and write tools to Claude Code and other MCP clients. Search, list, and fetch tickets, comments, and attachments. Create new tickets and update existing fields including group, custom status, and tags. Post public replies and internal notes. Set ticket status and assign agents. Browse and apply views and macros. Look up users, groups, organizations, and custom statuses. Read and write time-tracking entries. Format a ticket as a Markdown issue draft for handoff to GitLab, GitHub, or Jira. Optional Help Center knowledge base resource and optional Git-Zen integration for linked GitLab issues, MRs, and commits.
Tools
zendesk_get_ticket
zendesk_search_tickets
zendesk_get_comments
zendesk_list_attachments
zendesk_download_attachment
zendesk_ticket_to_gitlab_context
zendesk_post_comment
zendesk_post_internal_note
zendesk_set_ticket_status
zendesk_assign_ticket
zendesk_update_ticket
zendesk_get_time_tracking
zendesk_log_time
zendesk_get_git_zen_links
zendesk_create_ticket
zendesk_get_tickets
zendesk_add_tag
zendesk_remove_tag
zendesk_list_views
zendesk_get_view
zendesk_get_view_tickets
zendesk_list_macros
zendesk_preview_macro
zendesk_apply_macro
zendesk_search_users
zendesk_get_groups
zendesk_get_group_users
zendesk_get_organization
zendesk_list_custom_statuses
Server Config
{
"mcpServers": {
"zendesk-mcp": {
"command": "uvx",
"args": [
"zendesk-mcp"
]
}
}
}